When will I receive my order?
United States & Canada: typically 10–15 business days
Europe (EU & UK): typically 10–20 business days
Australia & New Zealand: typically 10–18 business days
Rest of the world: typically 12–25 business days
These are estimates, not guarantees, and don't include the 1–3 business day processing time. During peak periods or customs inspections, delivery may take longer. See our Shipping Policy for details.
Europe (EU & UK): typically 10–20 business days
Australia & New Zealand: typically 10–18 business days
Rest of the world: typically 12–25 business days
These are estimates, not guarantees, and don't include the 1–3 business day processing time. During peak periods or customs inspections, delivery may take longer. See our Shipping Policy for details.
When will I receive the invoice for my order?
You can receive your invoice after pay your orders. to do that please follow this steps:
1. Check your email for the order confirmation email from the store.
2. Open the email and look for a link to view your order.
3. Click on the link to access your order details.
4. Look for an option to download or print the invoice.
1. Check your email for the order confirmation email from the store.
2. Open the email and look for a link to view your order.
3. Click on the link to access your order details.
4. Look for an option to download or print the invoice.
How long will my order take to be delivered?
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). As soon as your order ships, you'll be notified by email with a tracking number where available.
Total delivery is usually about 10–15 business days to the US & Canada, 10–20 to Europe, 10–18 to Australia & NZ, and 12–25 elsewhere — after processing.
Total delivery is usually about 10–15 business days to the US & Canada, 10–20 to Europe, 10–18 to Australia & NZ, and 12–25 elsewhere — after processing.
Do I have to pay import duties or taxes?
United States, Canada & Australia: we ship DDP (Delivery Duty Paid) — the price you see is the final price. No import duties or taxes to pay, and no surprise fees at delivery.
Other countries: import duties, taxes, or customs fees are set by your country's customs authority and are the customer's responsibility — we can't predict or cover them. We recommend checking with your local customs authority before ordering. See our Taxes & Customs guide.
Other countries: import duties, taxes, or customs fees are set by your country's customs authority and are the customer's responsibility — we can't predict or cover them. We recommend checking with your local customs authority before ordering. See our Taxes & Customs guide.
If I have a problem with my delivery, what should I do?
If the carrier cannot deliver at the first attempt, they will usually try again on the following business day. If delivery ultimately fails, the parcel is returned to us and we'll issue a refund for prepaid orders (shipping costs of the failed delivery may be deducted). Contact us at info@zewearsy.com and we'll help.
What Shipping Company is used to send the order?
We ship with trusted international registered air-mail partners (for example USPS for the United States and local postal partners for other regions). Every order receives a tracking number where available.
Can I return my order?
You can request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags. Return shipping costs are the customer's responsibility, and refunds are issued after we receive and inspect the item.
Exceptions: Final Sale items, gift cards, and free promotional items can't be returned. Full Return & Refund Policy.
Exceptions: Final Sale items, gift cards, and free promotional items can't be returned. Full Return & Refund Policy.
My ordered product is damaged, what should I do?
Contact us within 7 days of delivery with your order number and photos of the issue. We'll send a free replacement or issue a full refund — no return shipping costs on you.
Can I exchange my order or swap sizes?
Yes — size exchanges are available within 30 days of delivery. The item must be unworn, unwashed, and in its original packaging. Return shipping and reshipping costs are the customer's responsibility. US, Canada & Australia: any import duties or customs charges on the return shipment (from your country to Indonesia) are also yours — the replacement shipment to you is DDP — no duties or taxes to pay. All other countries: import duties or customs charges on both the return and the replacement shipment are yours. Prefer a different product? Simply return your item and place a new order.
How do I know which size to order?
Every product page has a Size Chart — please check it before ordering (our items follow Asian sizing, so sizing up is often recommended).
After you place your order, our team also sends a sizing confirmation email within 24 hours. Just reply with your usual size and we will double-check the best fit before your order ships.
After you place your order, our team also sends a sizing confirmation email within 24 hours. Just reply with your usual size and we will double-check the best fit before your order ships.
What payment methods can I use?
We currently accept PayPal (including credit and debit card payments through PayPal), cryptocurrency via Solana Pay (pay with BTC, ETH, SOL, USDC and 100s of other digital assets — select Solana Pay at checkout), and manual transfer via Payoneer or Wise (both selectable at checkout). All prices are charged in USD.
Important information about payment
1. Your payment is captured once the order is placed.
2. If there's an issue with your payment, we may contact you for further information by email.
Important information about payment
1. Your payment is captured once the order is placed.
2. If there's an issue with your payment, we may contact you for further information by email.
Are the payment methods on this website safe?
We take security very seriously, so your personal data will be protected. We use industry standard encryption protocols to protect your information from unauthorized use or disclosure. All confidential data, such as payment information, is encrypted and transmitted over a secure channel using SSL encryption.
If any unauthorized charges appear on your credit/debit card or bank account as a result of shopping at zewearsy.com, please notify your credit card provider or bank in accordance with their reporting rules and procedures.
Please note that Zewearsy will never ask customers to confirm any account or credit details via email. If you receive an email claiming to be from Zewearsy asking you to do so, please do not respond and contact our Customer Service team immediately
If any unauthorized charges appear on your credit/debit card or bank account as a result of shopping at zewearsy.com, please notify your credit card provider or bank in accordance with their reporting rules and procedures.
Please note that Zewearsy will never ask customers to confirm any account or credit details via email. If you receive an email claiming to be from Zewearsy asking you to do so, please do not respond and contact our Customer Service team immediately
Can I choose my currency I pay in?
All prices and payments are in USD.
Live chat support available?
Yes! Click the live chat widget on our website, email us at info@zewearsy.com, or message us on WhatsApp at +62 856-4854-4827.
Do you have a size guide?
Yes — every product page has a Size Chart button. Our products follow Asian sizing standards, which generally run smaller than US / European sizes, so we recommend ordering one size up for a better fit.
How can I contact you?
Email: info@zewearsy.com
Live chat: click the chat widget on our website
WhatsApp: +62 856-4854-4827
We usually reply within 1–2 business days.
Live chat: click the chat widget on our website
WhatsApp: +62 856-4854-4827
We usually reply within 1–2 business days.
Can I choose my currency I pay in?
All prices and payments are in USD.
