Shipping Policy

DELIVERY GUIDE

Allow 3-7 business days Delivery to:

  • Asia
  • United States

Allow 5-10 business days Delivery to:

  • Canada
  • Europe
  • Rusia

During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

Note :

  • All orders are shipped from Indonesia width DHL Express.
  • The shipping information above does not include order processing time.

 

ORDER PROCESSING TIME

Most orders begin processing as soon as your online purchase is completed. Your order will be shipped once the items are located in stock. As soon as your order is shipped, you will be notified by email. 

Orders are typically dispatched within 3 business days.

Please note that business days are Monday to Saturday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.

 

SHIPPING RULES & RESTRICTIONS

Orders are processed and delivered on business days only. Business days are Monday to Saturday, excluding public holidays.

Customers will be required to sign for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction).

Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.

 

DELIVERY PROBLEMS

If our shipping provider cannot make delivery to you at the provided shipping address, an additional attempt will be made the following business day. In case of a second failure to deliver, the parcel will be sent back and a refund will be initiated for all pre-paid orders. If your parcel has been sent back, please call our Customer Care team for assistance.