Politique d'expédition

Thank you for shopping with Zewearsy! Here's everything you need to know about how your order gets to you.

PROCESSING TIME

Orders are processed within 1–3 business days (Monday–Friday). You'll receive a confirmation email when your order ships.

SHIPPING — FREE WORLDWIDE

We offer FREE worldwide shipping, with no minimum order value.

ESTIMATED DELIVERY TIMES

Delivery times depend on your location (after the 1–3 business day processing window):

United States & Canada: typically 10–15 business days
Europe (EU & UK): typically 10–20 business days
Australia & New Zealand: typically 10–18 business days
Rest of the world: typically 12–25 business days

These are estimates, not guarantees. Peak seasons (holidays, sales), customs inspections, and carrier delays can extend delivery times.

TRACKING

Once your order ships, we'll email you a tracking number whenever one is available. Some carriers and regions update tracking less frequently — if tracking hasn't updated recently, your parcel is usually still on its way, or contact us and we'll check for you.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible at info@zewearsy.com. Once an order has shipped, the delivery address cannot be changed.

CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility. Customs processing can also delay delivery — this is outside of our control.

SPLIT SHIPMENTS

If your order contains multiple items, they may ship separately and arrive on different days — at no extra cost to you.

LOST OR DELAYED PARCELS

If your order hasn't arrived within 30 days after shipping, or tracking hasn't moved for an extended period, contact us at info@zewearsy.com. We'll investigate with the carrier, and if the parcel is confirmed lost, we'll send a replacement or issue a refund in line with our Refund & Return Policy.