Rückgabe- und Erstattungsrichtlinie

We want you to love your Zewearsy order. If something isn't right, we're here to help — just contact us at info@zewearsy.com.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos. We will send a free replacement or issue a full refund — no return shipping costs on you.

SIZE EXCHANGES

Please note that our products follow Asian sizing standards and generally run smaller than US / European sizes. We recommend checking the Size Chart on each product page — and when in doubt, ordering one size up.

If you need a different size:

  • Contact us within 30 days of delivery.
  • The item must be unworn, unwashed, and in its original packaging.
  • Return shipping costs and reshipping costs are the customer's responsibility.
  • US, Canada & Australia: any import duties or customs charges on the return shipment (from your country to Indonesia) are also the customer's responsibility. The replacement shipment to you is DDP (Delivery Duty Paid) — no duties or taxes to pay.
  • All other countries: import duties or customs charges on both the return shipment (to Indonesia) and the replacement shipment (to you) are the customer's responsibility.
  • We will ship the replacement size once the returned item is received and checked.

RETURNS (CHANGE OF MIND)

  • Accepted within 30 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags and packaging.
  • Return shipping costs are the customer's responsibility.
  • Refunds are processed within 5–10 business days after we receive and inspect the item, to the original payment method. Original shipping costs are non-refundable.

NON-RETURNABLE ITEMS

  • Gift cards
  • Items marked "Final Sale"
  • Free promotional items

LOST OR STUCK PARCELS

If your tracking hasn't moved for an extended period, or your order hasn't arrived within 30 days after shipping (up to 60 days for remote regions), contact us. We will investigate with the carrier and send a replacement or issue a refund if the parcel is confirmed lost.

CUSTOMS DUTIES & IMPORT TAXES

Any import duties, taxes, or customs fees charged by your country are the customer's responsibility and are not refundable by Zewearsy.

HOW TO START A RETURN OR EXCHANGE

Email info@zewearsy.com with: (1) your order number, (2) the item(s) you'd like to return or exchange, and (3) photos if the item is damaged or defective. We reply within 1–2 business days with instructions.

This policy does not affect any statutory rights you may have under applicable consumer law.